Impactful Media Mentors Refund Policy

At Impactful Media Mentors, we are committed to providing a seamless and enriching learning experience for all our participants. We understand the importance of accessibility and reliability in our digital courses and mentorship programs. Our team works diligently to ensure our platform and courses run smoothly, offering the support you need to navigate the digital parenting landscape effectively.

Refund Eligibility

We recognize that technical issues can occur, and when they do, we prioritize resolving them promptly. Our refund policy is designed to offer peace of mind in the rare event that you encounter a technical difficulty that significantly impacts your ability to participate in our courses.

Refunds will be considered under the following condition:

  • Technical Difficulties: If you experience a technical issue that prevents you from accessing or participating in our course, we ask that you contact our support team immediately. Our dedicated team will work with you to resolve the issue as quickly as possible.

Resolution Timeline

Upon receiving your report of a technical difficulty, our policy is as follows:

  • 48-Hour Resolution Window: We commit to resolving any reported technical issues within 48 hours. Our team will keep you informed of our progress as we work to fix the problem.

Refund Process

Should we be unable to resolve the technical difficulty within the 48-hour window, you will be eligible for a refund. Here’s how the process works:

  1. Notification: Please notify us if the issue has not been resolved within 48 hours, expressing your wish to apply for a refund.
  2. Verification: Our team will verify the unresolved technical issue.
  3. Refund Approval: Once verified, we will initiate the refund process.

How to Report an Issue

If you encounter a technical issue, please contact our support team through our website’s contact form or email us directly at support email support@impactfulmediamentors.com. Provide a detailed description of the issue you’re experiencing, including any error messages or screenshots, to help us understand and address the problem efficiently.

Our Commitment

At Impactful Media Mentors, we are dedicated to ensuring that every participant has access to the tools and knowledge they need to foster a positive digital environment for their families. We appreciate your understanding and cooperation with our refund policy, designed to help us maintain a high standard of service and support.

Thank you for choosing Impactful Media Mentors. We look forward to supporting you on your journey to becoming a more informed and empowered digital parent.